You cannot exchange a product once opened unless there is a non-conformance to the item specified on the site. Coffee products are perishable items and very subjective by nature so we want you to carefully consider your selection.
We cannot accept responsibility for a ground coffee product selected with the equipment icon, the product cannot be exchanged or refunded.
Replace this product – If you have received a product in a defective or damaged condition, you may request a replacement product.
Refund – Once you have received confirmation that your credit request has been approved, you can request a refund. Please note that we only refund to the payment method that you originally used – i.e. payment by credit card will be refunded to the same credit card, payment by EFT or COD (cash on delivery) will be refunded to your nominated bank account.
Damaged in Transit
We are happy to replace any items damaged in transit.
We typically ask for a photo of the damage to pass along to our couriers in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment.
Please also alert us if you suspect tampering of your shipment in any way.
Returns on Equipment
We will accept returns or exchanges on defective or unused items.
If your equipment is faulty, we will contact our suppliers to repair or alternately replaced if we cannot repair the item.
There will be a time delay on certain products considering many are imported. We try our best to hold spares of most of our imported items but cannot always guarantee availability due to stock movement.
We cannot accept returns based on equipment that is in working order or used – we would prefer that you research any product that you may choose to procure or call us for advice if you are uncertain.
All returns must be made within 30 days of purchase
Items purchased online can only be returned through courier service.